Policy Statement
At Capture My Calls, we are committed to safeguarding the privacy and protection of your personal data. This Privacy Policy outlines how we collect, handle, and store your information in line with current UK data protection laws.
For the purposes of UK GDPR and the Data Protection Act 2018, Capture My Calls is the "data controller" — this means we are responsible for deciding how your personal information is used and protected.
Who We Are
When we say "we", "us", or "our", we are referring to Capture My Calls, a UK-based service supporting small businesses and tradespeople with smart call capture and messaging solutions.
What Personal Information We Collect
We may collect and process the following types of personal data:
Names, addresses, phone numbers, and email addresses
Information related to services you’ve used or enquired about
Details of your communication with us (emails, phone calls, messages)
Feedback, enquiries, or complaints you submit
Why We Collect Your Information
We collect personal data only when necessary to deliver our services effectively and professionally. Common reasons include:
When you contact us via phone, form, email, or social media
To respond to your enquiries or requests
To send relevant updates or service-related information
To process payments or billing
To maintain proper records and comply with legal or financial requirements
We only collect data we need, we never collect it unnecessarily, and we store it securely and for no longer than required.
Who Has Access to Your Information
Your information is never sold or shared with third-party marketing companies. However, we may share data with trusted partners or regulatory bodies where legally required to do so.
Cookies
We use cookies on our website to improve your browsing experience and provide key functionality. Examples include:
Remembering your login or form data
Tracking how you interact with our pages
Customising content to your preferences
You can control cookie use through your browser settings.
Our Legal Basis for Processing Your Data
We rely on one or more of the following legal bases for using your personal data:
Legitimate interest – e.g., responding to an enquiry or marketing our services
Consent – for certain types of communication where required by law
Contractual necessity – when delivering or preparing a service for you
Legal obligation – to comply with UK regulations and tax laws
You have the right to withdraw consent at any time.
Marketing Communications
We may occasionally contact you with updates, offers, or helpful information by phone, email, or SMS — always in line with your preferences.
You can opt out at any time by emailing us or using the unsubscribe link where available.
We never share your details with third-party advertisers.
Data Retention
We only keep your data for as long as necessary to fulfil the reason it was collected or to meet legal and contractual obligations. After this, it will be securely deleted or anonymised.
Your Rights
Under UK law, you have rights regarding your personal information, including the right to:
Request access to the data we hold
Correct inaccurate or outdated data
Request erasure in certain cases
Restrict how your data is used
Object to processing for direct marketing
Request data portability to another provider
To make a request, email us at [email protected]. We typically respond within one month.
Concerns or Complaints
We aim to handle your data responsibly and respectfully. However, if you have any concerns, please contact us directly so we can resolve the issue quickly.
If you remain dissatisfied, you have the right to contact the UK’s Information Commissioner’s Office (ICO):
https://ico.org.uk/concerns
Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF